Quality assurance policy

Our main goal is to achieve the highest level of customer satisfaction in the area of the general contracting of industrial and communal facilities. All our employees aim to deliver professional services in order to satisfy our Customers and receive good referrals. We aim to maintain a long-term and fair relationship with our cstomers.

We try and exploit the available resources as effectively as possible. All our employees are encouraged to share their opinion and creativity in order to improve the quality of our services. The operation of our company is constantly improved. Our employees participate at regular professional and organizational trainings.

Our high-quality services are ensured by the timely availability of the necessary resources, the flexible management of customer needs, the multiple control during the work process, the utilization of customer feedback in the work process and the compliance with the procedures of the quality assurance system.

Our thorough understanding of the market enables us to plan our activities professionally. We need to know the quality- and price sensitivity of our customers and prospects. We are in a daily contact with the market players. Our price policy is flexibly adjusted to the prevailing market demand in order to maintain our existing customers and acquire new ones. The required delivery deadline, quality and technical requirements are always met.

Our suppliers and subcontractors are carefully selected. We regularly evaluate our performance. We strive to develop a close cooperation with the suppliers and subcontractors who meet the expected quality level and the technical requirements. We visit these partners regularly in order to strengthen our cooperation and ensure a constant quality for our customers.

All levels of our hierarchy shall understand, accept and keep the regulations of the corporate quality assurance policy. However, we also strive to educate our employees to always deliver the best quality, to initiate changes in order to improve the quality of their work and provide them with all necessary conditions to achieve these goals.

The appropriate quality of our services is guaranteed by the regular evaluation, control and improvement of our quality management system and processes in accordance with the MSZ EN ISO 9001:2001 standard.